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Lksmith23
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Message 1 of 2
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Graphics Card Driver Issues

HP Recommended
HP Omen 17
Microsoft Windows 10 (64-bit)

Hi there, I am hoping somebody would be able to help me. 

 

I am currently using a HP Omen 17 laptop which has always been a bit slow since I purchased but now I am having an issue with the NVIDIA GeForce GTX 1050 driver. I don't think have been any updates that would have changed this  but I am now unable to use my second screen via HDMI and I believe this is what is causing the issue.

 

I have tried numerous updates, uninstalls etc to update the driver but I am still receiving the following error: "Windows has stopped this device because it has reported problems. (Code 43)"

 

I am not too sure if this is a hardware issue and how I would be able to figure this out?

 

There is also an additional graphics card installed which I am happy to use  (Intel(R) HD Graphics 630) but I am not sure how I would set this as my default? Also would this allow me to use my second screen again? I have a gaming PC now so not too worried about the NVIDIA graphics card as I just need to be able to work from home. 

 

Any help would be greatly appreciated!

 

 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Lksmith23,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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