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Graphics Card Driver Issues

HP Recommended
HP Omen 17
Microsoft Windows 10 (64-bit)

Hi there, I am hoping somebody would be able to help me. 


I am currently using a HP Omen 17 laptop which has always been a bit slow since I purchased but now I am having an issue with the NVIDIA GeForce GTX 1050 driver. I don't think have been any updates that would have changed this  but I am now unable to use my second screen via HDMI and I believe this is what is causing the issue.


I have tried numerous updates, uninstalls etc to update the driver but I am still receiving the following error: "Windows has stopped this device because it has reported problems. (Code 43)"


I am not too sure if this is a hardware issue and how I would be able to figure this out?


There is also an additional graphics card installed which I am happy to use  (Intel(R) HD Graphics 630) but I am not sure how I would set this as my default? Also would this allow me to use my second screen again? I have a gaming PC now so not too worried about the NVIDIA graphics card as I just need to be able to work from home. 


Any help would be greatly appreciated!



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HP Recommended



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.


Follow the steps in the below article to find the product details.


Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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