Graphics card not recognised by laptop

[rahulchirag007]

Hello HP Support Team,

I’m writing this regarding a serious issue with my HP Victus laptop. The dedicated **NVIDIA GeForce GTX 1650 GPU** is not being detected anywhere — not in Device Manager, BIOS, or HP Hardware Diagnostics.

**System details:**

- Model: HP Victus 15 (AMD Ryzen 5 5600H + GTX 1650)

- BIOS Version: F.24 (latest, reinstalled)

- OS: Windows 11 Home 64-bit (fully updated)

- Integrated GPU (AMD Radeon) is working properly.

- HP UEFI Video Tests show only “Passed” results but do not list the NVIDIA GPU.

**Troubleshooting already done:**

- Used DDU to clean and reinstall AMD & NVIDIA drivers.

- Updated BIOS and chipset drivers from HP Support Assistant.

- Tried Windows reset and clean installation.

- Performed power drain and hardware diagnostic tests.

- Still, NVIDIA GPU is not visible or initialized anywhere.

This appears to be a **hardware-level issue (possibly MUX, GPU power rail, or motherboard detection)**.  

Please advise the next steps for **diagnosis or repair** 

Thank you for your help.  

Best regards,  

[VikramTheGreat]

Hi @rahulchirag007,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for providing all the details that help a lot. Based on what you’ve described:

• NVIDIA GPU missing from Device Manager, BIOS, and HP Diagnostics
• BIOS updated and reinstalled
• Drivers cleaned and reinstalled (DDU)
• Windows reset and clean install done
• Integrated GPU works fine

This strongly indicates a hardware-level failure of the dedicated GPU or its power delivery circuit (MUX switch, GPU VRM, or motherboard trace). If HP UEFI Diagnostics does not list the NVIDIA GPU, the system firmware cannot detect it, which means the OS and drivers will never see it either.

HP Recommended Next Steps

1. Confirm BIOS Settings
   • Restart → Press Esc → F10 → Check Advanced → Graphics Settings.
   • If there’s no option for GPU switching, the BIOS is not detecting the NVIDIA GPU.
      
2. Run Extensive HP Diagnostics
   • Restart → Press Esc → F2 → Component Tests → System Board.
   • If the GPU is not listed, it’s a hardware issue.
      
3. Escalate for Hardware Repair
   • Since your laptop is under warranty, HP will need to: 
     • Replace the system board (GPU is soldered on the motherboard).
     • Or repair the GPU power rail/MUX circuit.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat