cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
1,685
Flag Post

HARD DRIVE DST REPAIR

HP Recommended
HP OMEN 17
Microsoft Windows 10 (64-bit)

My computer has worked perfectly the fast year or so. No crashes, errors, nothing. Then, I start up my computer today, to which I'm greeted with a black screen saying my hard drive has an iminent failure (F2 for diagnostics and ENTER for normal startup). I go to diagnostics, run the hard drive test, and my short DST has failed the test. So, I exit out and start up my computer as normal. Nothing erroneous or noticeable so far. I use CommandPrompt to try and scan/check/fix my drive using chkdsk and my drive is a NTFS and thus cannot be locked because of another 'volume' in process. So, I go to some other tools on the control panel to scan my drive and such for errors, and it says there are no errors on my hard drive. I go to system restore and restore to a save point yesterday and the computer said restore was successful. However, the black error screen for the dst failure still pops up. At this point, I am not sure what to do. I am so pissed and angry and sad this error occurred out of nowhere, and I have no clue as to how to fix the issue unless I buy another hard drive, which I definitely don't want to do. Please help. Should I reinstall windows/reset my computer, buy a new hard drive, etc.? 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
27,404 27,358 2,266 3,458
Message 2 of 2
Flag Post
HP Recommended

@BEN639 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation