cancel
Showing results for 
Search instead for 
Did you mean: 
SeboCSG
Level 1
6 4 0 1
Message 1 of 6
301
Flag Post
HP Recommended

Solved!

HDMI connection

Omen 17
Microsoft Windows 10 (64-bit)

Hey there. I have a problem when i connect my notebook to an external monitor it shows some glitchy lines on external display but only in black spaces. Other colors just OK. I tried to connect another laptop to the display and there was no problem like mine. is there anyone who had the same problem and solved or can someone help me?

5 REPLIES 5
HP Support Agent
HP Support Agent
11,221 11,199 761 739
Message 2 of 6
254
Flag Post
HP Recommended

Solved!

HDMI connection

@SeboCSG

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
SeboCSG
Level 1
6 4 0 1
Message 3 of 6
250
Flag Post
HP Recommended

Solved!

HDMI connection

every driver is up to date I have installed HP support assistant and checked for updates. I have GeForce experience for graphic drivers.

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 761 739
Message 4 of 6
230
Flag Post
HP Recommended

Solved!

HDMI connection

@SeboCSG

 

Do you face the same issue if you connect other monitors to this Notebook?

 

Try using a lower resolution for the external monitor and let me know if the issue persists

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
SeboCSG
Level 1
6 4 0 1
Message 5 of 6
203
Flag Post
HP Recommended

Solved!

HDMI connection

I don't have any problems with laptops monitor problem is with monitors which are connected via HDMI port external monitors have those glitchy problem and TVs are different when I connect TV via HDMI it goes black screen whenever there are more black color in the picture

Reply
0 Kudos
HP Support Agent
HP Support Agent
11,221 11,199 761 739
Message 6 of 6
154
Flag Post
HP Recommended

Solved!

HDMI connection

@SeboCSG

 

At this point I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation