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07-03-2021 03:26 PM - edited 07-04-2021 01:12 AM
Hi all! I genuinely appreciate your help with this matter. I have Windows 10 on my OMEN X laptop. I haven't done any recent updates, nor do I perform any heavy gaming to stress out my system. The most I do is a ton of writing with Word. I also utilize an editing program for photographs but that is about it. My memory is only approximately a third full. I do check it fairly regularly to make sure it isn't being clogged up with extraneous temporary files but admit I have not done it recently.
This morning, around 8:00-ish, I locked my computer utilizing the Alt-Tab-Delete keys then took my two dogs for a walk. Nothing exciting happening. I was only gone for approximately twenty minutes. Music was left playing on my laptop and I could clearly see the Bing lock screen photo when we departed. Upon my return, I immediately noticed the eerie silence greeting me when I entered the front door. Of course, I was instantly alarmed but tried to think rationally as to what could have happened.
When I opened up my laptop, the first thing I noticed was the monitor was completely black as if it had been powered off. I pressed the on/off button but received no response. I also made sure to check the power cord to verify it was properly plugged into the wall and that it was seated into the battery pack completely. Everything was copasetic. By now, my heart was pounding as I realized my laptop was absolutely not responding to any of my first attempts to "wake up" it up.
My internet connection is wireless through our local provider so there are no additional wires that could possibly complicate this situation. The battery is enclosed by star-shaped screws so I have not taken it out to check on it as I have no screwdriver matching this type of head. We have had no power surges as of late. I've not dropped or bumped my laptop in any way. It also has not been exposed to any type of liquids, dangerous fluctuations of heat/cold, or even extreme sunlight either.
I am truly at a loss as to what I should do next. Your suggestions would greatly be appreciated.
Thank you, in advance, for your time and advice.
07-06-2021 11:49 AM
Hi@01Zurpzurp,Welcome to the HP Support Community.
We reviewed your post and I understand that the Notebook is not Powering ON,
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
F6 + Power Button
- CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec
If the laptop does not power on then please continue with the below steps:
- Disconnect the charger and remove the battery out.
- Connect only the battery and check if the laptop powers on.
- Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.
Have a great day!
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