HP Cloud Recovery does not work for my Omen machine

[AlxSto]

HP Cloud Recovery Tool does allow to perform of a BitLocked OMEN Transcend Laptop 14-fb0939nz.

Many thanks for adding this possibility to the Recovery Tool.

Best,

Alex

[Irfan_06]

Hi @AlxSto,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for information related to the Bitlocker key for your Laptop.

Kindly refer to the step 'Retrieve the recovery key from your Microsoft account' on this link and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[AlxSto]

Thank you but attempting to retrieve it my Microsoft account did not record the requiered key.

« You don't have any BitLocker recovery keys uploaded to your Microsoft account.

Note: If someone else helped you set up your PC, the BitLocker keys you're looking for might be on their account. Not finding the key you need still? Learn more »

[Irfan_06]

Hi @AlxSto,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please click on this link to perform a recovery on your Laptop once again.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[AlxSto]

I am getting the following error am trying to launch

HP Cloud Recovery Tool

What do you advise 

Thank you

[Irfan_06]

Hi @AlxSto,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support