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‎05-13-2019 02:20 AM

HP Recommended
Product: HP OMEN 15-CE198WM
Operating System: Microsoft Windows 10 (64-bit)

HP Command center does not identify my laptop. It says "No supported Omen host PC is associated with this account, Sign in to an Omen host PC and then click refresh". I have installed a new windows in it, updated and installed all drivers from HP and Windows. In the 'Service' option, it does not show any service running that would be related to Omen Command Center. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2019 02:35 AM - edited ‎05-13-2019 02:36 AM

HP Recommended

Hello @thrax95 

 

Sometimes you can get it working again by uninstalling the OCC, then reinstalling from the MS Store....

Get OMEN Command Center - Microsoft Store

Then go to Windows updates and force a check for updates by clicking the Check for Updates button, even if it shows its up to date. Hopefully it will find the required HID file. Reboot and try it.

In Services, there should be one called HP Omen HSA Services and it should be set to Running Automatic.

 

If non of this works, Im not sure what has failed. Its possible a recent Windows update might be the culprit perhaps.

View solution in original post

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2 REPLIES 2

‎05-13-2019 02:35 AM - edited ‎05-13-2019 02:36 AM

HP Recommended

Hello @thrax95 

 

Sometimes you can get it working again by uninstalling the OCC, then reinstalling from the MS Store....

Get OMEN Command Center - Microsoft Store

Then go to Windows updates and force a check for updates by clicking the Check for Updates button, even if it shows its up to date. Hopefully it will find the required HID file. Reboot and try it.

In Services, there should be one called HP Omen HSA Services and it should be set to Running Automatic.

 

If non of this works, Im not sure what has failed. Its possible a recent Windows update might be the culprit perhaps.

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‎05-13-2019 03:05 AM

HP Recommended

Thank you so much. There were still some updates available after rechecking. everything works fine now. Cheers

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