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HP ENVY Notebook - Intel RealSense camera not found

HP Recommended
HP ENVY Notebook 17-n110na
Microsoft Windows 10 (64-bit)

I have a HP Envy Notebook with Intel RealSense camera built-in to the lid.
Apart from a look at Intel's RealSense demo when I first got the laptop, I have not used the RealSense 3D capability.

I discovered that the camera had stopped working entirely about one year ago when I wanted to use Zoom.

I made limited efforts to find a solution, but failed - any attempt to use the camera resulted in error message "Close other apps - it looks as though another app is already using the camera. 0xA00F4243<CameraReservedByAnotherApp> (0xC00D3704)"

A few days ago I tried a solution from HP Community suggesting uninstalling and re-installing the camera driver
This solution worked briefly, but was no longer working the following day.
I tried uninstalling and reinstalling again but without success. I now get error message: "We can't find your camera - error code 0xA00F4244<NoCamerasAreAttached>"

Any suggestions on next steps will be welcome

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