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HP Recommended
Envy Model 17 - s066nr
Microsoft Windows 10 (64-bit)

Recently, when not plugged in the computer would spontaneously shut off while I was watching a movie or something.  It was working on battery power fine and when it was low, I'd get a message and have time to plug it in.  However lately I would get the message and it would shut off before I had time to get the cord and plug in and the last time it just shut off.  After I plugged in it would boot back up fine al albeit slow.  Today I tried to boot up and nothing.  I've already attempted the reboot procedures offered.  The charge indicator light comes on white and the power button flashes for less the a sec and then nothing.  After pushing the power button the indicator light goes off and then orange for 2 secs with the battery in and then white in about 12 secs.  Then I push the power button and it goes off and the cycle repeats.  With the battery out, the power button just flashes and same on just battery power.  Do I need a new battery? Before it wouldn't boot up battery was reading full charge in Windows 10.  Now no fans or the usually whirring that happens on startup before boot screen.  Thanks

1 REPLY 1
HP Recommended

Hi@RaveKLand, Welcome to the HP Support Community!

 

I reviewed your post and I understand it's not booting to Windows or the OS is corrupted 

 

If you removed a hard drive before using these steps, replace the drive. If the error occurs again, make sure the additional hard drive is not set as an active drive. Only the main bootable drive should be set as active. 

 

Opening the notebook and upgrading it will not violate the warranty unless you damage something.    You need to be able to return the notebook to its original hardware configuration in the case of any required warranty repair

 

If you recently installed an additional hard drive, turn off the computer and remove the drive before using the following steps: (Click here for details) 

  • Open HP System Recovery: 

CAUTION: 

Please backup your data before proceeding further: 

  • Press the F11 key repeatedly while the computer is starting. 

  • If you have a recovery disc, turn on the PC and insert the first recovery disc into the drive. Use the disc to enter the system recovery. 

  1. Select Microsoft Startup Repair tool and wait for the repair to find and fix errors. When finished, restart the computer; even if the startup repair tool finds errors but cannot fix them. 

  2. If the error message persists, open the recovery manager screen as was done in step 1. 

  3. At the recovery manager screen, press ALT + D. 

  4. Enter the following text at the command prompt: bootrec /rebuildbcd 

  5. If bootrec displays "Add installation to boot list?", press y. 

After bootrec completes successfully, the computer displays "The operation completed successfully". 

  1. To close the command prompt, enter the following text: exit 

  2. At the Recovery Manager screen, select the Microsoft Startup Repair tool (again) and wait for startup repair to find and fix errors. When finished, restart the computer. 

  3. The error should no longer open. If it does, perform a system recovery, making sure to back up important files. 

If still there an issue download Using the HP Cloud Recovery Tool (Windows 10) Link 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.