HP Envy x360 broken hinge/screen

[MaddieMaybe]

I'm extremely frustrated with HP. It seems every product I've had of theirs is faulty. I've hardly used this laptop over the time I've had it - I've never been rough with it or dropped it, I'm the only one who has access to it. However, the other day I had just opened it in a normal fashion and I heard a loud pop. Not knowing what it was I carried on with my work. Today I get on it to work, everything seems normal, I push it back a bit and next thing I know my screen shatters sending glass shards into my arm, hand, and neck. I further inspect it, only to find the hinge broke inside of it screen and has now broken off and pushed out the bottom right hand corner. I look at reviews and see this was a known problem with no recall or fix/ solution besides having to pay for a costly repair. Now I have a laptop with a broken screen that I can't shut and I use it for work and it's my only means of income currently. HP has lost my business. What if this had happened to a child and they had glass shards stuck in their arm? 

[Nal_NR]

Hi @MaddieMaybe,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I totally understand your frustration. As this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.