• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-22-2024 03:20 AM - last edited on ‎03-22-2024 11:18 AM by Retired

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 (755F8AV)

Hello,

I purchased HP Gaming Laptop 16-wf0030nt. The device turns off automatically while playing. It turns back on after a few seconds. Game sounds are heard, but the screen and keyboard do not work. Meanwhile, I can view images with an external monitor and use an external keyboard. The device recovers in 15-20 minutes, sometimes longer. I tried formatting the computer and changing the thermal paste, thinking it would be due to overheating, but the same problem persists. From what I've read on the forums, there are others having the same problem.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.