HP OMEN 15 100 degrees on comfort mode. Do i need to undervolt? Do i have a faulty machine?

[whazza]

Hi, i know its a boring issue but i'm having heat problems with my OMEN 15 and would really appreciate some help. It's a 5QP98EA#ABU HP OMEN 15 with i7 8750H and RTX 2060 purchased around a week ago. temperatures at idol are in the low 40s for both the CPU and GPU. I was playing tomb raider on max settings and was really pleased with the performance but unfortunately the temperatures were rising to the high 90s and at one point 100C (measured using two different temperature measuring softwares). However, GPU was only around 73C at max. Brand new laptop so it doesn't need cleaning. Everything is updated. BIOS, drivers, HP Support utility. Other games produce similar temp results. I haven't experienced any throttling or performance issues i'm just worried for the lifespan of the machine.  I don't have any experience undervolting or messing with settings like that. Would prefer not to have to send it back. Thanks in advance.

[The_Fossette]

@whazza,

Welcome to the HP Support Community!

I recommend you download and install the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97146.exe

If you continue facing the issue then, perform a reset on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!