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Microsoft Windows 11

Hello HP Community!, I hope you guys are doing alright; as the title says I have a problem with HP OMEN 15 (2021) AMD R7 5800H, RTX 3060, QHD-165HZ; sometimes, like one to two times per month, the screen would show a weird glitch (check the image below), that sometimes leaves markes on the screen, and it happens only when the laptop is idling, I read on other forums that the problem is caused by the AMD Driver, which should be updated; however, I don't wanna try anything unless it's suggested by the support and the community. I really hope that someone would answer my question because the glitch scares me when it happens 😞

20230228_172619.JPEG

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Hi @BretReyes 
 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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Hi @Treeko Thank you for your response. Unfortunately, I think updating the BIOS won't work because it's already updated to the latest version, and the issue keeps happening regardless.

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