• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
HP OMEN — 15-ce037ur
Microsoft Windows 10 (64-bit)

Hello.

On my laptop HP OMEN — 15-ce037ur, swollen battery. Laptop purchased less than 2 years ago in Citilink (Russia).

The warranty on the laptop is already over, I checked the serial number.

But are HP batteries so short-lived that they can not withstand two years of operation? 

Battery from 2017/07.

Laptop seryal: [edited]

Foto

IMG_20190915_083942 — копия.jpgIMG_20190915_083950 — копия.jpgIMG_20190915_084005 — копия.jpg

1 REPLY 1
HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.