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HP Recommended
OMEN 15-dc0019np
Microsoft Windows 10 (64-bit)

Hi all,

 

I've just recently bought an HP OMEN 15-dc0019np, that comes only with the 256GB SSD. While searching from the possibility of the update I've found the manual and I can see on page 35 that "The Customer Self-Repair program is not available in all locations.", and I would like to know if I can install a new SSD SATA on the HDD location without voiding the warrenty (Portugal location).

 

When receiving the notebook, it was delivered without any warrenty document and when I try to get it from "http://hp.com/go/orderdocuments" i get the following message:

garantia.PNG

So I can't find any document that confirms (or disproves) that I can open my laptop without voiding the warrenty.

 

 

Could you please help find where can I see my warrenty, and also any indication that I can (or cannot) open my laptop without any problem?

 

Thanks in advance.

1 REPLY 1
HP Recommended

@mjrp

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I have sent you a private message with the next course of action


Please check your private message icon on the upper right corner of your HP Forums profile.

 

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Thank you
 

KrazyToad
I Am An HP Employee

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