HP OMEN 15-ek0008ca (2020) Left m.2 solid state drive slot is not detecting any drives

[OmahaQuest]

Hello,

I have bought a new SSD to add on as a secondary drive, however the left m.2 slot is not detecting it.

I ran all updates that windows would allow me to do including the BIOS, but it is still not being seen in BIOS.

I tested the new SSD on the right m.2 slot and it can be seen by BIOS and passes the disk check.

I tested the SSD that came with the laptop and it is not detected on the left slot either.

Any help would be appreciated. 

Thanks.

[praveenbv]

Hi@OmahaQuest, Welcome to the HP Support Community!

I have gone through your post and would like to help

As per the Service Guide, the Notebook supports up to 

Try doing the BIOS defaults. that fix the issue 

Hope this helps! Keep me posted.

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