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- HP OMEN 17 CRASH

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07-09-2019 11:05 AM
Ok so almost a year ago (still under warranty) I bought the HP OMEN 17, I love this laptop, I loved HP as a company, design, services, oh god I was so in love with them. UNTIL THIS DISASTER CAME AT MY DOOR. So I wanted to try games, spent 2k $ on this...thing...and it crashes. Oh my god, it does, can you believe it? Wait, this ain't all. At first I thought maybe I am stupid and can't click next 2 times to install the drivers YOU PROVIDE FROM YOU SITE, ok? Lets make that clear, I installed all drivers from the HP site and kept them updated. So...it still crashed. 1 day I had enough of it, I had a 2$ supposed beast that should run everything but I could only use it for Microsoft Office, **bleep** me, right? So I started investigating. AND IT LOOKS LIKE IT'S A KNOWN ISSUE. GTX 1070 (some of them, looks like I am super lucky) have an vBIOS overclock problem from the fabric. THIS WAS NOT IN THE LAPTOP SPECIFICATIONS HP, WHY? So whenever it clock itself (I never manually clock a videoboard, it does this from the vBIOS) over a certain freqvency, it's going boom. Everything is frozen and stops. One of the games that pushes the board so far is GuildWars2. Here are some links to the forums I investigated and a video on youtube so you can see how this crash manifests itself. So warranty time, yay. It was 0, they told me to install the correct drivers, they didn't fix anything, HP please, I already did this several times, even reinstalled a clean windows and still crashing like hell. Your warranty service from Romania is useless please fix that. Now I am not saying that it's HP, it's the videoboard which is not an HP product but you guys commercialise this. So I think it's on you to fix this. Please, I really love this laptop and you, don't make it go away.
07-09-2019 11:09 AM
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