HP OMEN — 17-an017ur

[Legends9]

Hello, I have such a problem, I bought the AORUS GTX 1070 Gaming Box and I have a HP OMEN laptop - 17-an017ur, it has a Thunderbolt 3 / USB-C port. When I connect AORUS to a laptop, the system issues such a message "Thunderboil device functionality may be limited." I tried everything and the drivers are different but no result. Attached a couple of screenshots, I have a great suspicion that the problem with the cable, tell me what to do, how to be?

[EddyK]

Hello @Legends9,

The problem is that the specification information tells me that this model does not have a Thunderbolt 3 port but rather just a USB 3.1 port.

USB-C 3.1Thunderbolt 3

The icons are clearly different. Try checking your device's USB-C port and see whether the icon is actually a lightning bolt as seen on the bottom picture.

Hope this helps,

Eddy