Showing results for 
Search instead for 
Did you mean: 
New member
3 1 0 0
Message 1 of 2
Flag Post

HP OMEN 17 overheating

HP Recommended
HP OMEN 17 cb-004ng

Hello,my CPU laptop is getting to 100 C while gaming.I`m using the fans on maxim and i have a cooler aswell.

I have a 

Intel® Core™ i7-9750H CPU @ 2.60GHz

And a 

NVIDIA GeForce RTX 2060 of 6GB

16 gbs of ram.

It is a strong laptop.It shouldn`t do that

I`m playing CS:GO and it is getting 100C


EDIT: I`ve followed the steps from this video,and it worked,i`m getting now maximum 90 Degree but i don`t know if it`s damaging my computer.So my next question is: Does the changes i have made will affect my Omen Laptop? I`ll let you the video below.Thank you

EASY SOLUTION/FIX to decrease the temperature of your laptop, netbook, or desktop computer while gaming (Dota 2) or video/picture editing!Updated Version: ht...
HP Support Agent
HP Support Agent
23,696 23,654 1,081 1,115
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

After reading your post, I did go through the  YouTube video and nothing worry it's just showing how to change the power plan.

use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation