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kintavelha
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Message 1 of 2
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HP OMEN 17 won't turn on, with the white led turned on next to the power cord jack

HP Recommended
HP OMEN 17
Microsoft Windows 10 (64-bit)

Hello everyone.

 

My Omen 17 laptop just stop working while I was using it. No warning, no nothing. Just went black. It might be overheating. I don't really know, because it is not that hot on the outside.

 

I've turn it off, took of the battery, and I've already tried the 15 seconds energy reset thing. And the windows key + B key. Neither have worked.

 

Is this a common thing that happens to OMEN laptops? I had mine for 4 or 5 years, and it never happened before. And I have used it to exaustion and it never gave me problems, now my sister has that laptop, and she was webviewing while listening to youtube and it just went dark and does not turn on anymore.

 

Any help would be awesome.

 

Thanks

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kintavelha
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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