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HP OMEN DC xxxne
Microsoft Windows 10 (64-bit)


I wanted HP to change some functions in the omen command center...The latest update reduced some features that I liked the most (most of the users). I would also like to address these issues that many have faced.


The profile option now only contains the option to change within any games. Before I was able to customize within any application. for eg- the new updates I can only add profile only for games. before the option was for any application in the system. When I launch adobe photoshop the keypad turs blue and move to comfort mode. But now it's not happening

IN SHORT- Needed to add other application in add profile option than games 


There is also an issue with the backlight color. The RGB backlight of the keyboard is not perfectly synchronized. 1st zone is showing correct colors whereas the 2nd and 3rd zone is showing slightly tanned colors. for eg- if I  set all the zone color to white, the 1st zone will be perfect white others a bit pale yellow. This is not an issue with my backlight. My other friend with the same laptop faces the same issue. its issue with omen command center software which is needed to be fixed.

IN SHORT- Keyboard backlight color choosing option is not perfectly synchronized 


If you cannot request this to hp software development department, please let me know and sent me the EMAIL address.


I am also very sad due to the pathetic customer service provided by hp. The keypad issue is here for while. But hp until now did not address this issue. If can please help to solve these issues



Mohammed Fadil

HP-OMEN laptop user



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Hello @Mohammed_Fadil_ 


I agree with your last statement. But unfortunately I doubt this post will go anywhere here.

You need to also go to the feedback button in the command center and post your issues there.

That will get your message to the team in charge of the OCC, more so that this forum will.


Good luck. Hope you get a response.

I am not an employee, just a volunteer who has been here for several years.

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THANKS, i didnt see the feedback option in the command center. Let me try it

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