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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-25-2015 09:58 AM

HP Recommended
Product: HP 15-500LA OMEN
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I just got an HP 15 last August 22 and the Omen Control does not change the board lights.  The first thing I did is tu update Windows 8 to Windows 10. Operative system is in spanish

Omen control to change light is not working. 

Can sombody help me to make it work? I will appreciate amny help

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2015 10:05 AM

HP Recommended

As per previous posts:


Everyone has has this problem and the easy fix has been posted in these forums.

The key trick is to update the HP System Event Utility:

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71716.exe

 

 

There are many other updates made spesificly for Windows 10.
Always a safe bet to have those installed too. Smiley Happy

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-25-2015 10:05 AM

HP Recommended

As per previous posts:


Everyone has has this problem and the easy fix has been posted in these forums.

The key trick is to update the HP System Event Utility:

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71716.exe

 

 

There are many other updates made spesificly for Windows 10.
Always a safe bet to have those installed too. Smiley Happy

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No

‎08-25-2015 10:33 AM

HP Recommended

Thank you so much IMaxx

 

I updated the HP System Event utility and after resetting the system it works now

 

Thank you again

 

 

Was this reply helpful? Yes No

‎08-26-2015 08:27 AM

HP Recommended

My pleasure!!

It was a panic for me too. 😛

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
“iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No
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