HP OMEN Control doesn't work

[Grancesco]

Hi to all.
I bought an omen a week ago. I installed the HP Support Assistant to update the Omen command center.
However, I cannot change the color of the keys on the keyboard.
I installed OMEN control from "tools and utilities" but the color of the keys don't change.

The omen is omen 15-ce018

Can you help me?

Thank you for your answer.

Best regards.

[Jeet_singh · Accepted solution]

@Grancesco,

Welcome to HP Support Forums!

I see from your post you need information and assistance related to changing the color of the keyboard. Don't worry we'll work together to help you find a solution.

I did go through the HP OMEN Command Center - In this please scroll down to OMEN software compatible models and here you have the list of product which supports what features.

According to this list - OMEN by HP 15-cexxx Notebook supports only Omen command center and unfortunately this does not support Omen control(Notebook) - Lighting/Macros key.

OMEN by HP 15-cexxx Notebook supports - 4 zone lighting. 

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help you.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Grancesco]

Thank you for your help Jeet_singh. I resolve my problem without any doubt.

Best regards 

[A4Apollo]

Hi @Grancesco, I am the Mr.Robot. It looks like you were interacting with @Jeet_singh, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂