HP OMEN - Keyboard not pressing when gaming

[SammySailor]

Hi,

I purchased the HP Omen today and when trying to game, I am finding that the keyboard is not processing my commands. Buttons like Q, W, E, and even tab and esc usually have to be pressed multiple times to get a response. It is very hit and miss.   

What do I do? This laptop is brand new but my games are practically unplayable. The keyboard issue is only with gaming, and I have the Filter Keys setting turned off.

Please help!

Thanks.

[Riddle_Decipher · Accepted solution]

@SammySailor

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the keyboard is not pressing when gaming

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you disable the sticky keys as well?

Is the issue specific to a particular game or happens on all games?

While you respond to that, could you access the safe mode and check if the issue persists?

If the issue persists, create a new user account and retry.

Also, if the issue persists on other apps as well, try with an alternate keyboard,

And Let me know how that works out, keep me in the loop and Good luck! 😉

[SammySailor]

Hi Riddle_Decipher,

I created a new user account and the issue was solved! Not sure why but that is good enough for me 🙂

Thanks so much! 

[Riddle_Decipher]

@SammySailor

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂