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08-07-2022 11:31 AM
Sorry to hear that you are having problems ...
To help you I need to know the product number (p/n) of your notebook !
You will find this information on the back/rear of your notebook in small alphanumeric letters.
The product number (p/n) is legally allowed information about the computer. This is not sensitive data.
It is allowed to publish it in public.
press [windows key] + r
( run command )
copy / paste the System SKU value and BIOS Version/Date value
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