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JoshOMGpls
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Message 1 of 2
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HP OMEN dead from a day to another

HP Recommended
15-dc0022na
Microsoft Windows 10 (64-bit)

So, Laptop worked perfectly fine, no problems at all.

 

Today i wanted to Game, and when i turned it on, laptop powered up, but screen was black and capslock was blinking.. i was like OK.. i restarted it, same thing.

 

At the 3rd "start", the laptop didnt even start up, the button wont light up, no fans, no power through USB... i tried the hard reset stuff, nothing worked..

 

took out ssd, ram, hdd, battery, still nothing.. not even the charging LED lights up.. beg you guys help me!!!

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@JoshOMGpls Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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