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01-12-2016 05:59 AM
As the title sais, my OMEN laptop will not turn on. The power adapter is pluged in, the charging light is on but when I press the power buton, nothing happens!
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01-13-2016 09:17 AM - last edited on 03-15-2017 04:57 PM by OscarFuentes
Thank you for your query,
I understand that you are unable to power on your Omen notebook. The adapter is plugged in and the charging light is on, but when you press the power button nothing happens. What is the product number of your Omen?
Are you connecting directly into an electrical outlet and not using a power bar?
Have you tried a different electrical outlet?
Here is a link to HP Notebook PCs - Testing and Using the AC Power Adapter.
When you press the power button to turn it on, do you hear the fan spin up or any hard drive noises?
If the adapter tests OK and you hear no sounds from the notebook at all, please contact HP support for assistance.
Please contact HP support at Contact HP Support.
Please let me know the outcome.
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Best of Luck!
01-21-2016 07:18 AM
Thnak you for the update.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.