HP OMEN will not turn on

[Roberto_Gomez]

As the title sais, my OMEN laptop will not turn on. The power adapter is pluged in, the charging light is on but when I press the power buton, nothing happens!

[Sparkles1 · Accepted solution]

Hi @Roberto_Gomez,

Thank you for your query,

I understand that you are unable to power on your Omen notebook.  The adapter is  plugged in and the charging light is on, but when you press the power button nothing happens. What is the product number of your Omen?

How Do I Find My Model Number or Product Number?

Are you connecting directly into an electrical outlet and not using a power bar?

Have you tried a different electrical outlet?

Here is a link to   HP Notebook PCs - Testing and Using the AC Power Adapter.

When you press the power button to turn it on, do you hear the fan spin up or any hard drive noises?

If the adapter tests OK and you hear no sounds from the notebook at all, please contact HP support for assistance.

Please contact HP support at Contact HP Support.

Please let me know the outcome.

Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members!

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Best of Luck!

[Roberto_Gomez]

I contacted HP support and had my laptop picked up today, I hope you guys can solve the problem soon.

[Sparkles1]

Hi @Roberto_Gomez,

Thank you for the update.

Please let me know the outcome when you get your notebook back.

Regards

[Roberto_Gomez]

How long should it take for HP to repair my laptop? An average repair time that may vary is all I'm asking for.

HP support is telling me to "call again in 3 working days" over and over so I would like to know what to expect.

[Sparkles1]

Hi @Roberto_Gomez,

Thnak you for the update.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

[Roberto_Gomez]

I just received the laptop, it's nice to have a working computer again!