HP Omen 15-5250nx Doesn't Boot

[Bashir89]

Hi there,

Yesterday while i was working on my laptop i needed to restart it, and now its not booting anymore...

when i click the power button, the keyboard and the speaker lights turns on but the screen is blank...

the speaker lights slowly blinks for about 30 sec, then the keyboard lights blinks for one time only, and the screen remains blank...

i tried to recover the BIOS but i cannot access it, i also tried to recover it using a USB i cannot access it either!

it seems as the keyboard is not responding to any function

also note just last week the battery got damaged out of no where, it was working fine for the past year then just last week it stopped changing at 45% or 61% i mean seriously what is going on!!!!

i use this device for my studies and now i cannot get any work done! help me please?

Honestly the amount of issues and frustration i had with this device have compared to the very high price i payed is totally not worth it

[DavidSMP]

Hi @Bashir89,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding boot issues with the computer and the display remains blank. I will be really glad to assist you here. Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

First off, to assist you better, I would require more information regarding this:

• Did this happen after a power surge or outage?
   
• For a start please perform all the required steps from this link: http://hp.care/2tuwJjS for HP Notebook PCs - Computer Does Not Start (Windows 10)
• Please follow the guided troubleshooter and also perform the steps mentioned in the option “The computer starts, but the display is blank or unresponsive”

If it still continues the computer has a hardware issue and needs to be serviced or repaired by contacting HP phone support.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Bashir89]

Thank you for replying 😊 The issue mainly happened after I was asked to do a BIOS recovery. I followed the steps showing in a video from HP explaining how to do it. The issue accrued after that, which made me certain that it has to do with the BIOS. I contacted support they tried to help me on the phone but unfortunately everything they asked me to do was not making any changes.
The main problem is I'm currently in Malaysia. And the notebook was purchased from Saudi Arabia 😖

[DavidSMP · Accepted solution]

Hi @Bashir89,

I read the super quick post. Thanks for the reply. You've displayed remarkable technical skills and fabulous attitude to try and resolve it. Kudos to you for a job well done. 🙂  As it is hardware related and you now live in a different country I will be escalating it to the right department to handle this case.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!