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Nujosh
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HP Omen 15-AX033DX: Can't change keyboard backlight color

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HP Omen 15-AX033DX
Microsoft Windows 10 (64-bit)

Hello. 

 

So I have been searching and searching for 3 hours now on how I can change the color of my keyboard on the HP Omen 15-AX033DX. I purchased this from Best Buy today with the impression that I could have the option of changing the keyboard colors. I really don't like the bright red, but I want to have some lights though instead of just completely ignoring such a cool little feature.

 

Just to make things clear, this laptop came with Windows 10 as I just got it today. Almost all of the forum posts that I've seen regarding this topic are from people who had the windows 8.1 version of the HP Omen, but those don't apply to me.

 

Anyways, I just don't know what to do. 

 

I already installed the HP Omen Control Software which did not do anything to my keyboard. I even installed the latest HP software event utility from this link that has all of the drivers for my version of the HP Omen:

 

http://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ax000-laptop-pc/10862325/model/1192658...

 

Thing is, I don't see any driver on that website that allows me to change colors on the keyboard.

 

Could someone please help me out here? 

 

 

 

14 REPLIES 14
A4Apollo
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Message 2 of 15
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@Nujosh

 

Hey there!
 
                     Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand that you have issues changing color with backlight keyboard.

Try the steps mentioned below.

To customize the lighting zones for a user profile, complete the following steps

To open HP OMEN Control, at the Start screen, type HP Omen Control to open the Search charm. Select HP OMEN Control in the Search results.

Open HP OMEN Control screen

Select the Lighting tab.

On the keyboard image, click the lighting zone you want to customize.

You can also select the lighting zone from the drop-down menu. To do this, click the down arrow in the Center box and select the zone.

To change the zone color, click the color box below Center, select a new color from the color palette, and then click OK.

Repeat these steps for each lighting zone you want to change for each user profile.

For further instructions follow this link: http://hp.care/2c8EpCp

 

Omen Control Software for windows 10 Link: http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70894.exe

 

If you still have issues changing backlight color please update system utility driver using this link: http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe

 


 
Let me know if this works.
Have a great day!

A4Apollo
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norcalZ71
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Message 3 of 15
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Hi, I'm also experiencing the same problem. I have tried downloading the updated driver and software you provided links for, and it still does not work. I can see in the software where you change the color, but it does not change it on the keyboard. Does this particular model for sure support it? Thanks.

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A4Apollo
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@Nujosh

 

Hey there! thanks for the reply.

 

I checked the specifications of this laptop and found that you don't have an option to change color of backlight keyboard.

 

The only option is to enable or disable backlight keyboard.

 

Let me know if you have any queries.

 

Have a great day!

A4Apollo
I am an HP Employee

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Nujosh
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@MrRobot

Oh ok. Do you have any insight on why that is? I mean don't the older versions of the hp omen have that option? Why would they remove the option to change color in the newer versions?
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A4Apollo
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Hey there @Nujosh!

 

Thanks for the reply Yes older version of HP Omen had an option of changing backlight color.

However, the newer version of HP Omen does not have that option because it is not shipped with RGB (red,blue and green) keyboard anymore.

 

 

Let me know if you have any questions.

Have a great day!

 

A4Apollo
I am an HP Employee

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jlbooth
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Hi 

 

Reading this post I have the exact same issue, I have downloaded all of the updates off the website but the colour changing option still does not work, My Model is 15-ax0410na and was sold to me with the comments that the Keyboard was backlit AND the option was available to change the colour for all of the keys or certain sections as a true gaming Keyboard.

 

Could you please confirm that this model does indeed have that option or am i to return it having been sold something that does not do what I was told it does?

 

Regards

 

jlbooth

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DavidSMP
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Message 8 of 15
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Hi @jlbooth,

 

Thanks for stopping by the HP forums. I hope you enjoy your experience! 🙂 It is a terrific place to find answers and tips and to get the best from the community.

 

 I reviewed the post regarding information about the backlit keyboard. .It will be a genuine pleasure to assist you here. 🙂

Stupendous diagnosis and great analysis of the situation. Kudos to you for that. 🙂

 

You are a valued HP customer and it is paramount to assist you here. It has been an absolute pleasure to work with you. 🙂

 

For better clarity and to assist you better I would require more information regarding this:

  • Please provide the complete product# of the unit as the model# does not match. Please open HPSA and provide the product# of the unit.

Please use this link to locate the product# of the unit: http://www8.hp.com/h20621/video-gallery/us/en/customer-care/REFIDBC2293561702001/how-to-find-the-mod...

 

  • Is this an Omen computer?
  • I was not able to locate your records with the model number provided.

If it is an omen computer, visit this link to configure your back lights: http://support.hp.com/in-en/document/c04492013

There is a YouTube video on how to configure the keyboard also: https://www.youtube.com/watch?v=X9qN_O86k14

 

Please watch the YouTube link. Do not click on any popup, ad, link, image or download as it is a third party link.

 

Please download the Omen control software from this link: https://h30434.www3.hp.com/t5/Gaming-Notebooks/HP-Omen-Control-Software-reinstall/m-p/5216154  ​​​​​​​

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

 

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

 

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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am1re
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Message 9 of 15
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Hey, this model of laptop have only red color of backlight. Laptops that have come out until 2016 have the ability to change the color of the keyboard backlight (hp omen 15/17-5xxx)

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jlbooth
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Message 10 of 15
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Hi David 

 

Thanks for your speedy response to my issue, please find the responses to your questions below.

 

Model Number      7265NGW

Prod ID                     X0M61EA#ABU

S/N#                          5CD6312FZL

 

Yes this is an Omen Laptop 

 

I have watched the Video and downloaded the software from teh link you have provided. All the software works fine it lets me highlight areas of the keboard under different profiles and even provides a nice wheel of colour for me to choose what colour to light the various sections. I click ok and the profile saves but nothing changes no different coloured zones just the same Red across the whole Keyboard.

 

Like I said in my first post this was a big criteria for me selecting this model as I wanted a Gaming Keyboard with teh different zones. If you could please confirm if this is some error or indeed if this model of Laptop does not have that facility that was sold to me I can then ask for a refund and buy a different machine that does have this feature as this Model advertises?

 

Kind regards

 

Jjbooth

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