• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎02-02-2022 03:20 PM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 10 (64-bit)

When I try to boot up my Omen 15 laptop, the fan turns on and the power light lights up, but the screen remains black. I have tried turning it on and off, and have tried Win+B on boot up and that got the backlight to come on but that’s the only thing that the screen does. Opening the BIOS via rapidly pressing ESC has not worked. I cannot get anything to happen on the screen. Can you all help?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.