HP Omen 15 Lag spikes and graphics issue

[iamsgoodey]

Hi,

I've had a persistent issue which I think has maybe been around since I updated to Windows 10 but I'm not exactly sure. It's somewhat hard to describe but I'll do my best.

Randomly when I'm playing games I will get a moderate lag spike and a graphical issue at the same time. It happens more often with some games than others. This lag spike and graphics problem can last a minute but happen infrequently on certain games or happen regularly but for not very long on other games. 

The lag spike is pretty self-explanatory but the graphics issue is a bit harder to describe. It's a bit like images are blurred. Imagine you're playing a game and a character moves then as they move their image will kind of be left behind for a second with grey dots outlining them. So as they're moving there are all of these grey dots sort of shadowing/outlining where they previously were.

I'm fairly sure it's not screen tearing/vertical/horizontal lines or anything like that.

I've tried a whole bunch of things like updating the BIOS/Nvidia Graphics drivers/Intel HD Graphics drivers and so far nothing has helped.

Any help will be appreciated.

Thanks.

[Dvortex]

Hello, @iamsgoodey – Hope you are well 🙂

Thanks for accessing the HP Support Forums for extra support! I will do my best to assist you with this issue.
 

I understand you are having issues while playing games on you HP Omen notebook. I also see that you have already tried updating the drivers and BIOS. Great job! Now let’s try the following:

1. Run the NVIDIA utility and check for any recommended install. Click on http://www.nvidia.com/Download/Scan.aspx?lang=en-us
2. Also, run the Intel utility and check. Click on http://hp.care/2cu13pK and download and install the intel utility to check for any possible updates.
3. Restart your PC once done.
    

That should do the trick. But if the issue persists, then let me know which game is most lagging.

Cheers 🙂

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[AP1993]

i am suffering from the same issue please let me know if you resolve it. thank you

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
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