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‎02-07-2021 10:21 AM - edited ‎02-07-2021 11:23 AM

HP Recommended
Product: HP Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

Please can someone assist me.

I bought a new HP Omen 15 gaming laptop 4 weeks ago and it has worked flawlessly until this morning.

A message popped up stating the battery was running low, so I plugged in the mains charger. I immediately noticed the battery indicator would only move from left to right to indicate charging for about 10 seconds and then stop, but would always say "plugged in". Every time I removed the mains charger and plugged it back in, the same thing would happen. I started browsing for solutions, but now the battery has no life and I can't even start the laptop up, not even whilst it's plugged in.

 

I've tried disconnecting, then reconnecting the battery but it does not help.

Since I now cannot start the laptop up, I don't know what else to try.

 

I did manage to run the diagnostics with F2 on startup before the charge run out and it said the battery and AC power tests passed.

 

Also, I do get an orange charge light on the side of the laptop when it's plugged in.

 

Additional info: I've just tested the mains charger with a multimeter and it is producing 20.3 (rated 19.5), so the mains charger is definitely working.

 

Any help would be greatly appreciated.

 

Regards

Peter

 

1 person had the same question
3 REPLIES 3

‎02-07-2021 03:03 PM

HP Recommended

@PJ1981 

 

I did post the problem of my HP Omen 15 machine around August 2020 and posted again few weeks ago.

 

(a) The first one said battery on my Omen died, I decided run on main thru an UPS because too expensive to replace:

 

          Omen Batt price_0.png

          

(b) The second one said it came back from God

 

          Omen bat.png 

 

My suggestion: update BIOS, run Windows updates and hope.

 

Regards.

BH
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‎02-07-2021 04:06 PM

HP Recommended

Thank you for the response, but unfortunately I can't even get my laptop to start up on mains!

 

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‎02-08-2021 12:29 PM

HP Recommended
@PJ1981 wrote:

Thank you for the response, but unfortunately I can't even get my laptop to start up on mains!

@PJ1981 

 

Why I did not get this notification ! Well,  that is a different story then. Could be problem with the charger itself or charging port. You need to see a service center to have a look.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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