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- HP Omen 15 Swollen Battery After 1.5 years

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03-07-2021 11:15 AM - edited 03-07-2021 12:11 PM
A couple of days back I noticed that when I put my laptop down onto the desk I heard an odd plastic sound like the encasing was not properly put in place, but I paid it no mind. Today I decided to investigate and noticed a large bulge underneath the touchpad and have discovered that all of the battery cells are horribly swollen.
When I used the Virtual Agent, this is what it said:
Now, don't get me wrong, it's not like I don't trust HP with this, but the thing looks pretty dangerous to me.
There are 4 visible bulges there. Despite the camera quality not being up to par, I believe they are still clearly visible.
I've bought this laptop back in August 2019 and since the warranty is only 1 year, it is now out of warranty. What are my options when it comes to resolving this issue?
EDIT: How can this be not considered a safety issue?

03-10-2021 09:55 AM
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Sandytechy20
I am an HP Employee