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Heathster
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HP Omen 15 startup issues

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Hp Omen 15-dc0508na

While using my laptop this afternoon it shut off without warning. Realising it had probably overheated I left it unplugged for an hour then tried to bott it up, the red power light comes on for about 6 seconds before switching off. I hear no other sounds, fans etc... And have tried to plug it in and launch incase it is a low battery issue.

 

My fear is I've fried something and the power is not connecting. Does anyone have any advice! 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Heathster Welcome to HP Community!

 

I understand that the HP omen 15 startup issues.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

To resolve this issue, download and install the following SoftPaq:

 

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88526.exe

 


Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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