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HP Omen 15 won't turn on - even without the battery.

HP Recommended
HP Omen 15
Microsoft Windows 10 (64-bit)

So a few days ago I could feel my laptop's battery starting to swell. I powered everything down and disconnected all of the cables and began removing the back panel to take it apart. Turns out - battery was definitely swollen. I was thinking about buying a new one when I read online that it was possible to power my computer without having a battery attached to it. I removed the battery and plugged in the AC Charging Cable (the stock one that came with the laptop that has not had any faultiness). The laptop won't turn on at all; however, the white light on the side of the laptop next to charging port is a solid white - no blinking. I figure "well, I guess this must mean the laptop needs a battery," right? 


I ordered a new battery and replaced the swollen one. Plugged the cable in and waited a good 2 hours or so, laptop still won't start up. No fan sound, nothing. Tried the hard reset method (unplug AC cable, take out battery, hold down power button for 30 seconds, reattach battery, turn on), and nothing. Is my laptop toast? Once I plug in the battery, there's an orange light that turns white over time so I know it's charging. Problem is, the **bleep** thing won't start up at all. 

HP Support Agent
HP Support Agent
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HP Recommended


Welcome to HP Community


I have gone through your Post and I understand your concerns


Unfortunately this sounds like a Motherboard issue, I suggest you contact HP Support for Service Options


Click on this link - and select your Country to get the Contact details for HP Support

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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