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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP 15-dc0000
Microsoft Windows 10 (64-bit)

 I ordered a custom Omen HP 15t, the 3NS58AV_1 model. with a 1050 2g, i7 8750h, 16gb, and 144hz screen, and whenever I use music production software, the audio tends to pop and sometimes just stop working. Im using an Focusrite 2i2 Audio interface, which works fine because I've used it on my other computer.

 

Running latency mon, here are my stats

 

Ive reinstalled windows,  updated the bios to the most recent update, F.07. And installed all drivers. This is  a very dissapointing problem, this is a powerful machine but it cant seem to handle real time audio

5 REPLIES 5
HP Recommended

@zeusthedino

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're experiencing high DPC latency issue, I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:


Firstly, let's run the Windows Update Troubleshooter: Click here 

Next, uninstall the Audio drivers, from the device manager:

To uninstall a device by using Device Manager, follow these steps:

  • Start Control Panel, click Hardware and Sound, and then click Device Manager.
  • Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.

Next: Install an updated audio driver

follow the steps below.

  1. Confirm that the computer is connected to the internet.

  2. Click Start, type device into the search field, and then select Device Manager from the list.

  3. Grant permission to continue, if prompted.

  4. Click the + (plus) sign next to Sound, video and game controllers in the Device Manager window.

     

  5. Figure: Sound Device in Device Manager
    Image of Sound Device in Device Manager

  6. Right-click the name of the audio device listed under Sound, video and game controllers, and then click Update Driver Software.
  7. Click Search automatically for updated driver software, when prompted.

  8. Windows checks for and installs any updated drivers. Restart the computer for the settings to take effect.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for you assistance, my product number is 3ME01AV.

 

Unfortunately uninstalling and updating the audio drivers did not help.

HP Recommended

@zeusthedino

Thank you for posting back.


I understand you are in need of support, As you've performed relevant troubleshooting steps

and the issue persists. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you will do. Speaking with other owners there seems to be a problem with the power management which causes latency spikes. Hope this can get resolved in a bios update.

HP Recommended

@zeusthedino
Thank you for posting back.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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