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‎08-19-2022 06:22 AM - edited ‎08-19-2022 09:20 AM

HP Recommended

- Create a Windows setup using HP Cloud Recovery Tool and have it written to <USB flash drive> type 2.0.

- Create a Windows setup using HP Cloud Recovery Tool and have it written to <USB flash drive> type 3.0.

- Use different USB sockets

- Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

 

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‎08-19-2022 08:26 AM

HP Recommended

I've tried all USB sockets with no success.

 

I'm not quite sure what you mean by creating different USB flash drives, I just used the HP cloud recovery tool to flash the USB drive.

 

Here's the BIOS settings:

20220819_171110.jpg

 

20220819_171125.jpg

 

20220819_171253.jpg

 

20220819_171305.jpg

 

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‎08-19-2022 08:49 AM - edited ‎08-19-2022 09:20 AM

HP Recommended

Hello @NeedName4Suppor 

Please follow instructions ...

 

(1) Change BIOS settings

 

Configuration:
Virtualization Technology (disabled, switch to left)
USB Charging (disabled, switch to left)


Boot Options:
POST HotKey Delay (sec) 5
Secure Boot (disabled, switch to left)

 

Boot Order:
(First) USB Flash Drive/USB Hard Disk

 

--->>> Save BIOS settings and exit

 

(2) Please reinstall your operating system !

 

You need another computer to prepare 2x <USB flash drive> to install windows

- Create a Windows setup using HP Cloud Recovery Tool and have it written to <USB flash drive> type 2.0.

- Create a Windows setup using HP Cloud Recovery Tool and have it written to <USB flash drive> type 3.0.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All HP software and drivers are already included )

 

(2) Please report your results

1 person found this reply helpful
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‎08-19-2022 10:26 AM

HP Recommended

I changed the BIOS settings you suggested and the recovery tool actually worked! Right now Windows 10 is getting installed. I think Windows 11 is not quite ready to be the mainstream OS it seems. I'll come back after some time and report back. But everything seems to be going well. Fingers crossed!

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‎08-19-2022 02:34 PM

HP Recommended
@NeedName4Suppor wrote:

I changed the BIOS settings you suggested and the recovery tool actually worked! ...Fingers crossed!

Keep me updated ...

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‎08-19-2022 05:14 PM

HP Recommended

I've decided to install a clean Windows 10 version and everything seems to be going well. I did have to install the Wi-Fi driver using a USB stick but other than that, everything is fine. Thank you for helping!

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‎08-19-2022 05:32 PM - edited ‎08-19-2022 05:39 PM

HP Recommended
@NeedName4Suppor wrote:

I've decided to install a clean Windows 10 version and everything seems to be going well. I did have to install the Wi-Fi driver using a USB stick but other than that, everything is fine. Thank you for helping!

You're very welcome !

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.16 Rev.A13.0 MBMay 18, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

 "


(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9159.1 Rev.A56.3 MBMay 19, 2021Download

NVIDIA Graphics Driver

30.0.14.7219 Rev.A929.4 MBOct 15, 2021Download

ELAN Precision Touchpad Filter Driver

22.2.25.3 Rev.A2.2 MBMay 21, 2021Download

Genesys Logic Card Reader Driver

1.1.21.0 Rev.A1.4 MBMay 21, 2021Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(5) Reboot and start < gaming > !

(6) ! Important !

If you have a stable operating system state you should save it !

How to Create a System Restore Point on Windows 10 or Windows 11

 

Good luck

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