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Raj122
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HP Omen 17 (2020) - Issue with Screen/Panel

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OMEN Laptop 17-cb1003na - NVIDIA® GeForce® RTX 2080 Super™

So I waited over a month for the HP Omen 17 with an RTX 2080 Super and have only had it a week, yet a MAJOR problem has cropped up.,

 

With this spec it has the 144Hz gaming panel and its honestly so smooth, that is of course when it works! It's like a roll of the dice when I open this laptop as I don't know if the screen will work or not. I believe there may be a wiring issue within as sometimes random colours appear on the screen before it loads or it just goes completely black. 

 

The rest of the laptop is great and have no complaints but this is a serious issue as I am unable to use the laptop most the time. 

 

1 REPLY 1
KrazyToad
HP Support Agent
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@Raj122


Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run an extensive System Test and check if you face the same issue during the Test

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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