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‎12-14-2020 03:08 PM

HP Recommended
Product: HP Omen 17 CB1075ng

Hey,

got my new HP Omen and im really happy with it.

On the other Hand there has to be something messed up with the Sound. 

Even cheap 300 Euro Laptops have louder and better sound than the Omen.

When my girlfriend is watching TV i cant hear anything on Volume 100. Even in normal Lets Play Videos you cant hear the Youtuber talk. Its an absolute Dealbreaker for me.

Such an good Gaming Laptop with miserable sound. Is there any way to fix this Problem?

2 REPLIES 2

‎12-15-2020 04:52 PM

HP Recommended

@DT7701 


Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                    https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎12-16-2020 11:05 AM

HP Recommended

Hi and thank you for answering me.

I deinstalled the Driver inside the Device Manager (Realtek Audio Driver) under Audio, Video & Gamecontroller.

When i select the downloaded file and run it as administrator - an cmd box opens and tells me to wait for 5 seconds. I should press a button but when i do it - it just restarts and nothing happens.

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