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lewy01
Level 2
15 13 0 6
Message 1 of 8
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HP Omen 17 - High system/ntoskrnl.exe/ACPI.sys process usage.

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HP Omen 17-An012nw
Microsoft Windows 10 (64-bit)

Im posting this new message here, because 'HP Omen 17 - High system/ntoskrnl.exe/ACPI.sys process usage.' topic is claused w/o any answer. Just want to say that this problem is getting worse - last time I had to restart this laptop 3 times, so it can work properly and like 5-6 times (!!!) when as I was working on battery - so it's crap not mobile device, restarts took over 20% of battery. In this case this pc doesn't even meets seller technical specification. Regarding all those closed topics, I'm guessing that HP doesn't give a **bleep** about this.

7 REPLIES 7
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 8
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@lewy01

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I understand your concerns

 

I have sent you a private message with the next course of action

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

 

 


 

KrazyToad
I Am An HP Employee

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Jay889
Level 2
20 20 0 11
Message 3 of 8
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Hello,

 

I have exact same problem and i did try all the possible solutions available!!!

 

Can i know if the problem is fixed in any way ?

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Jay889
Level 2
20 20 0 11
Message 4 of 8
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OMEN X by HP - 17t-ap000 CTO this is my laptop with :

i7 7820 HK @ 2.9

C drive 256 ssd

D drive 1TB ssd

gtx 1080

32 GB ram

 

I've been searching arround and tried every possible solution the problem is not related to hardware as it seems there's a lot of hp laptops with this issue and has a very diffrent hardware.

 

Kindly, HP Support, in case you don't have a solution at least admit the issue with a formal thread.

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lewy01
Author
Level 2
15 13 0 6
Message 5 of 8
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Hello, I'm struggling with this issue for half a year now, tried every possible solution I've found on the Internet.

I will just put my specs here, which are also touched with this issue (I'm done with begging for support attention and help, just thought it might be usefull):

 

Btw....(fresh screenshot, idle state, the laptop just laying there):

 

lol.png

 

HP Omen 17-An012nw:

Operating System: Windows 10 Home 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: Polish (Regional Setting: Polish)
System Manufacturer: HP
System Model: OMEN by HP Laptop 17-an0xx
BIOS: F.18 (type: UEFI)
Processor: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 12288MB RAM
DirectX Version: DirectX 12
DxDiag Version: 10.00.17763.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1060
Chip type: GeForce GTX 1060
Device Key: Enum\PCI\VEN_10DE&DEV_1C60&SUBSYS_8393103C&REV_A1
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN1749
Driver File Version: 25.21.0014.1967 (English)
Driver Version: 25.21.14.1967
-------------
Sound Devices
-------------
Description: Głośnik/Słuchawki (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_103C8393&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8591 (English)
Driver Provider: Realtek Semiconductor Corp.
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Wide Vision HD Camera
Category: Camera
Manufacturer: DGEMU019IAB95D
HardwareID: USB\VID_0BDA&PID_58EB&REV_0007&MI_00,USB\VID_0BDA&PID_58EB&MI_00
DriverDesc: Realtek USB2.0 PC Camera
DriverProvider: Realtek
DriverVersion: 6.2.9200.10291

 

Cheers.

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Jay889
Level 2
20 20 0 11
Message 6 of 8
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cpu.png

Jay889
Level 2
20 20 0 11
Message 7 of 8
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It's not related to the OS! I installed ubuntu and same issue appeared.

 

Thank you HP!!cpu.png

lewy01
Author
Level 2
15 13 0 6
Message 8 of 8
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Great job eliminating Windows from the group of potential culprits ! So BIOS/hardware issue, I don't see any other option.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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