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10-11-2020 01:54 PM
I bought a new 17 inch laptop with an I5 processor and for the first week there were no problems.
Now, right after turning on the computer, the CPU temperature rises to 70-90 degrees Celsius. It uses about 70% of RAM and the fans run continuously. It should be mentioned here that it all happens without any load, be it a game, a web browser, etc.
A very interesting phenomenon is that when the power supply is disconnected, everything returns to normal, the temperature drops to 40-45 degrees Celsius, the RAM consumption is reduced by about 2 GB, the fans are quieter, which is all right.
First contact with HP through the hotline, they recommended updating the BIOS. It didn't help. The computer was serviced twice, the first time the cooling system was replaced, and the second time I do not know what was repaired, because there is no information about the parts being replaced and the fault is still there.
Has any of the users encountered such a problem?
My second question is after how many repairs should the HP service offer me to replace the equipment with a new one? I bought a computer to work in a company, and to this day I cannot use it 😞 I'm fed up with repairs that do nothing.
10-12-2020 04:12 PM
@Renia38 Welcome to HP Community!
I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
10-13-2020 03:20 PM
I understand your concerns.
I have a few steps to resolve this issue:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
Have a nice day!!