HP Omen 17, RTX 2070 - No G-Sync?

[mkitlan]

Purchased the HP Omen 17 from Costco.  Model number: 17-cb1055cl

It is: i7-10750H - GeForce RTX 2070 - 144hz

Reviews online say this model has G-Sync. But I do not see the option in the Nvidia Control Panel. There is no 'Display' menu and no mention of G-Sync.

This is the same issue as the post here:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Cant-tell-if-HP-omen-17-has-G-sync/td-p/7690200

This is a brand new laptop.  I updated the BIOS to the latest version on HP's site. I updated all Windows Updates and all HP updates. I even did a complete uninstall of NVIDIA and reinstalled from HP, even though the laptop is only 2 days old.  Still no G-Sync option.  My monitor refresh is properly set to 144hz.

Does this model have G-Sync? If so, what could be the problem?

[banhien]

@mkitlan 

Its specs

   https://support.hp.com/in-en/document/c06656952

From its parts list, it only has non-Gsync parts, not Gsync parts

https://partsurfer.hp.com/Search.aspx?searchText=1X445UA

No more information on the RTX 2070 video graphics on BOTH links

Regards

[mkitlan]

According to this page, my model has G-Sync listed as a Special Feature:

https://www8.hp.com/us/en/laptops/product-details/product-specifications/34370484

[mkitlan]

I worked with HP Support for two hours. They said that the model should have G-Sync (probably because of that page I linked to), but we could not enable it and could not find it. 

This model’s screen DOES NOT have G-Sync and that product page is WRONG.

Update: HP Support later told me that the laptop does have G-Sync but only when connected to an external monitor that does support G-Sync, and NOT with the built-in screen.