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‎05-27-2022 06:26 AM - edited ‎05-27-2022 06:35 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Operating System: Microsoft Windows 11

Hello, first of all, sorry for my english, I bought the Hp Omen 17 - CK0004NT (4G8K9EA) model. It's been 4-5 days since the product arrived, I noticed annoying flashes in a few places in the backlight leak test. The photo of the test I made in a dark environment from several different angles was as I shared with you below. Other than that, I don't know if the screen is matte, but although the screen is 100% bright, the screen light of the product seems low to me and there seems to be flickering on the screen. I contacted HP Support via messenger and their response was "The product has a light filtering problem. Therefore, you have less backlight." I was told and the DOA report was sent to me. I will send the product to the service to be replaced with the same or equivalent product. What I want to ask; will i face the same problem after the change? Can someone who has used this model without any problems share this test?

 

 ab7c7f3f-04eb-4e7e-a067-3adeb61a527c.jpga9760414-e423-4072-88f2-51b95772eb90.jpg956813a2-d396-4f75-a289-3acc7e0f4a2b.jpg

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