• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎05-27-2022 06:26 AM - edited ‎05-27-2022 06:35 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A9AV)
Operating System: Microsoft Windows 11

Hello, first of all, sorry for my english, I bought the Hp Omen 17 - CK0004NT (4G8K9EA) model. It's been 4-5 days since the product arrived, I noticed annoying flashes in a few places in the backlight leak test. The photo of the test I made in a dark environment from several different angles was as I shared with you below. Other than that, I don't know if the screen is matte, but although the screen is 100% bright, the screen light of the product seems low to me and there seems to be flickering on the screen. I contacted HP Support via messenger and their response was "The product has a light filtering problem. Therefore, you have less backlight." I was told and the DOA report was sent to me. I will send the product to the service to be replaced with the same or equivalent product. What I want to ask; will i face the same problem after the change? Can someone who has used this model without any problems share this test?

 

 ab7c7f3f-04eb-4e7e-a067-3adeb61a527c.jpga9760414-e423-4072-88f2-51b95772eb90.jpg956813a2-d396-4f75-a289-3acc7e0f4a2b.jpg

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.