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GigawattGuy
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Message 1 of 41
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HP Omen 17 Touchpad issue

HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 IDS Base Model
Microsoft Windows 11

Hi all, I'm having touchpad issues with my new customized HP Omen 17.3. The touchpad will randomly go unresponsive. This can happen while in use, or from notebook wakeup, or bootup. It seems very random. I've checked that my drivers are up-to-date, made sure F11 wasn't turning off my touchpad, etc. Usually when this happens, I will have to reboot my system 2 to 3 times before it kicks back on. Could this be an issue internally, perhaps a cable that's not fully connected? Any tips are appreciated. Thanks!

40 REPLIES 40
omen25
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Message 2 of 41
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I too have the same problem in my hp omen 17 i don't know what do the touchpad cursor moves erratically

I too changed my driver's and reset my laptop but till now the issue is continuing 

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omen25
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omen25
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Check with the new bios

 

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Dilip_18
HP Support Agent
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Message 5 of 41
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@GigawattGuy

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing touchpad issues with the HP Omen 17. It could be a hardware issue on the touchpad as you have already updated drivers and tried Reset on the PC. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 6 of 41
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@omen25

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing touchpad issues with the HP Omen 17. It could be a hardware issue on the touchpad as you have already updated drivers and tried Reset on the PC. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 7 of 41
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@GigawattGuy

 

Thank you for responding, I appreciate your time and effort.

 

It could be a hardware issue on the touchpad as you have already updated drivers and tried Reset on the PC. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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crash-mtl-insta
New member
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Message 8 of 41
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The updated bios doesn't seem to fix the issue. The trackpad still randomly becomes unresponsive.

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Dilip_18
HP Support Agent
HP Support Agent
2,759 2,757 92 92
Message 9 of 41
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@crash1977mtl

 

Thank you for responding, I appreciate your time and effort.

 

It could be a hardware issue on the touchpad as you have already updated Bios, drivers and tried Reset on the PC. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

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crash-mtl-insta
New member
3 3 0 1
Message 10 of 41
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Unless HP has shipped out a bad batch of touchpads , many users have this issue so likely software or bios.

 

the new bios addresses cold weather warnings - why do you think it fixed the trackpad ?

1 person found this reply helpful
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