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‎01-20-2023 07:21 AM - edited ‎01-20-2023 07:22 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)

Hello, i just came across the dreaded unresponsive touchpad issue for the first time in almost a year since i have the machine. It's completly random and sometimes not even FN + F11 solves the issue for long, this is unacceptable for a laptop this premium. Does anyone have any update on this or any luck in having this fixed for good? This seems to point to some hardware fault. My laptop is still under warranty, thinking of calling HP about this.

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1 REPLY 1

‎01-23-2023 01:17 PM

HP Recommended

Hi @pedromns,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with the touchpad your OMEN 17.3 Inch Gaming Laptop PC 17-Ck0000 (2Y4A6AV).

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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