HP Omen 17-cb1055cl overheats and shuts down

[RCOCRG]

Laptop is about 6 months old and has always had this issue, Overheats and shuts down randomly. I don't game with it. It's used as a word processor, YouTube viewer and browser. I also watch movies on it.

The fans are cleaned and nothing has been spilled on it. HP service is not around to talk to.

Any ideas? Thanks

[Echo_Lake]

@RCOCRG

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that your HP notebook is overheating and shutting down randomly. I appreciate your efforts to try and resolve the issue.
I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent the noisy operation from occurring. For more information on how to update the BIOS, see Updating the BIOS.

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RCOCRG]

Thank you for your prompt reply. I have tried all of the recommended ideas to no joy. The unit overheats and shuts down every 5-6 days. I blow it out to clean the fans each time..

[Echo_Lake]

@RCOCRG

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RCOCRG]

I've tried all day to reset the PC. It overheats after about an hour and shuts down. Repeatedly. It shuts down before I can install W10. I can't even backup the drive because it shuts down. What are the steps I need to take to warranty this item?

Thanks.

[Echo_Lake]

@RCOCRG

Thank you for posting back. 

This seems like a hardware issue with the computer. 
Please reach out to HP Support in your region regarding the service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/ 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!