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‎01-25-2020 05:06 PM - last edited on ‎01-27-2020 08:05 AM by Retired

HP Recommended
Product: OMEN by HP - 17-w210nr
Operating System: Microsoft Windows 10 (64-bit)

I'm out of warranty and the notebook top cover is cracking with regular use due a hinge design flaw. This problem has been reported by many other customers by I haven't found   it addressed by HP. I find this an absurd for a $1000+ product. Has anyone else found a solution for this? Can a moderator forward me to higher tier support? The HP representative informed me that I would have to pay $400 for a repair but this is unacceptable considering it's clearly a design flaw. [edit]

20200125_210219.jpgcracking

2 people had the same question
1 REPLY 1

‎01-27-2020 08:09 AM

HP Recommended

Hi @alexandrealp

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

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Asmita
I am an HP Employee

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