Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Omen 17' cracking top cover due to design flaw

HP Recommended
OMEN by HP - 17-w210nr
Microsoft Windows 10 (64-bit)

I'm out of warranty and the notebook top cover is cracking with regular use due a hinge design flaw. This problem has been reported by many other customers by I haven't found   it addressed by HP. I find this an absurd for a $1000+ product. Has anyone else found a solution for this? Can a moderator forward me to higher tier support? The HP representative informed me that I would have to pay $400 for a repair but this is unacceptable considering it's clearly a design flaw. [edit]


HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,721
Message 2 of 2
Flag Post
HP Recommended

Hi @alexandrealp


Welcome to the HP Support Community. 


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).


If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


Thank you for visiting the HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation