• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎03-13-2025 09:03 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 IDS Base Model
Operating System: Microsoft Windows 11

My fans have been randomly shutting off lately.  Omen hub shows 0 rpm and doesn't respond to selecting max fan speed or any other option.  Fans will randomly start and stop.  CPU and GPU temps are reading fine in Omen Hub, no issue with temperature sensor, just fans become totally unresponsive.  Sometimes they stop long enough for the laptop to overhead and shut down.   I've replaced both fans, reinstalled Omen hub, even did the fan component test before booting into Windows.  Fans will shutoff and restart during the test, but the test completes saying they passed.  Every other boot I get 90b error.  

Category:
1 person had the same question
1 REPLY 1

‎03-19-2025 12:37 PM

HP Recommended

@BWFBezerk, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Omen 17 fan issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

To troubleshoot your issue, please follow these steps from this link.    

 

Let me know how it goes!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.